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Privacy Policy

When you order, we will require your name, e-mail address, credit/debit card number and card expiry date. Without this information we will not be able to process your request or notify you of acceptance of your order. A contact telephone number is also requested so that we may contact you if there is a problem with your order. We may, unless you advise us otherwise, pass this information to our couriers or other agents in case they need to contact you to arrange the processing or delivery of your order. If you have opted in to sharing your information with our partners, they (currently Epsilon Abacus) may from time to time share your data with third parties which offer products and services that might be of interest to you. A facility is available to receive product update information and news of special offers. We will only send this news to customers who actively request it and you can unsubscribe at any subsequent point by sending an e-mail to post@rohan.co.uk with the subject line "Unsubscribe" or by clicking unsubscribe at the bottom of any email we send to you and we will stop sending you any promotional emails as soon as is reasonably possible.

Cookies

In order to make your shopping experience as fast and easy as possible we use cookies. Cookies are commonly used by many websites and provide a means for sites that you visit to keep track of your online patterns and preferences as well as identify you as a returning visitor. The data we gather includes which web pages you've viewed, items in your basket, which referring/exit pages you've entered and left from, which platform type you've used, date and time stamp information, and details such as the number of clicks you make on a given page, your mouse movements and scrolling activity, the search words you use and the text you type while using our website. We also use analytics cookies as part of our online advertising campaigns to learn how users interact with our website after they've been shown an online advertisement – which may include advertisements on third-party websites. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business. Although a cookie is a small file that is sent to your computer to be stored on your hard drive, it can in no way read or access your information saved on your hard drive. However, we will not know who you are, and will only obtain anonymous data.

Persistent cookie

A persistent cookie is a line of text that is stored temporarily on your computer. As that cookie is written to a drive, it is not destroyed when you close your browser. Emailvision persistent cookies used by our third-party email direct marketing provider will automatically expire after 60 days.

Post Click Tracking tags

We may send information about your web site usage back to our reputable third-party email direct marketing provider. This is for the purpose of targeting our future email campaigns. To do this, we use clear GIF’s or pixel tags on this site, which allow our provider to recognise a browser’s cookie when a browser visits this page.

Any data that is obtained is anonymous, therefore is not linked to a particular person. It can’t ascertain your name, address, telephone number or email address. Data normally consists of click stream information which is simply sites you have visited or links you have clicked.

If you need help and advice

You can ring our Customer Service team on freephone 0800 840 1411 between 9am and 5pm, Monday to Friday (or 24-Hour Answerphone).

If you are calling from overseas please dial +441908 517901.

Email

post@rohan.co.uk

Company Information

Rohan Designs Ltd
30 Maryland Road
Tongwell
Milton Keynes
MK15 8HN

Registered in England & Wales
Registered Number: 01567549
VAT Number: 679 0643 01