Rohan Cookie Policy

This is the cookie policy for www.rohan.co.uk (“Cookie Policy”). It applies to information collected and used by Rohan Designs Limited (referred to in this Cookie Policy as “we”, “us” or “our”), when you access and use our website. This information is collected through the use of cookies and other similar technologies, such as web beacons. When we refer to “cookies”, we mean all of these.

This Cookie Policy explains what cookies are, which cookies we use, why and how we use them, and what you can do to manage your cookie preferences. Where any information we collect through cookies qualifies as personal data, our Privacy Policy applies to the collection and use of that data. Please review this Cookie Policy and our Privacy Policy carefully.

Please select from the different sections of this Cookie Policy below to find out more:

  1. What are cookies?
  2. Why we use cookies
  3. How we use cookies
  4. How you can manage your cookie preferences
  5. How you can contact us
  6. Changes to this Cookie Policy

1. What are cookies?

Cookies are text files containing small amounts of information that are transferred and stored to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device and to remember a user’s actions and preferences over a period of time.

Cookies can be ‘first party’ or ‘third party’ cookies depending on the domain that sets them. In relation to our website, first party cookies are set by us and information is collected and used by us in accordance with the terms of this Cookie Policy and our Privacy Policy. Third party cookies are set by third parties and information is collected and used in accordance with their policies. We have no control over these cookies; they are used to allow third parties to provide certain services to us, such as website analytics and online advertising. For more information about these cookies, see the “analytical/performance cookies" and “targeting/advertising cookies" sections below.

First and third party cookies can be ‘persistent’ or ‘session’ cookies depending on their duration. Persistent cookies remain on a user's device for the period of time specified in those cookies, and are activated each time that user visits the website that created the cookies, until the cookies expire or are disabled by the user. Session cookies allow the actions of a user to be linked during a single browsing session. A session starts when a user opens a browser window and ends when the browser window is closed, following which all session cookies are deleted. Our website uses both persistent and session cookies.

Web beacons (also known as internet tags, pixel tags and clear GIFs) are a similar technology which typically uses transparent graphic images placed on a website. Web beacons are used in combination with cookies to measure the actions of website users, such as the type of browser used to access a web page and the time the page containing the beacon is viewed. We use web beacons in addition to cookies.

2. Why we use cookies

Cookies are used on our website to collect information about your user preferences, browsing habits and the device you have used to access our website (including the make, model and operating system, IP address, browser type and mobile device identifiers) so that we can:

  • provide essential features and functionality on our website;
  • help ensure that you get the best from our website by making it as easy and intuitive as possible for you to use;
  • remember choices you make and recognise you when you return, so you don't have to remind us each time you visit;
  • monitor and analyse website usage and performance so that we can improve how it operates (including in relation to security) and the product selection and services available through it;
  • make suggestions and recommendations to you and other users of our website about products or services that may interest you or them; and
  • measure and understand the effectiveness of our advertising campaigns, and deliver relevant advertising to you.

3. How we use cookies

Different cookies have different functions. Our website uses the following cookies:

Strictly necessary cookies

These cookies are essential for our website to operate. For example, they enable you to log into secure areas of our website, add products to your shopping basket and pay for these when you have finished browsing. We do not require your consent to set these cookies on your device as our website cannot function properly without them.

Analytical/performance cookies

We use Google Analytics, a popular website analytics service provided by Google. We allow Google Analytics to set cookies on your device when you visit our website for the purposes of recognising and measuring the number of visitors to our website and analysing interactions with our website, such as items clicked on, web pages viewed and any web pages where users are encountering download error messages from time to time. Google uses this information to compile anonymised reports on website activity, which we use to help improve the way our website works. See here for further information from Google about how Google Analytics works.

When you first access our website, we ask for your consent to set analytical/performance cookies on your device. To opt-out of cookies provided by Google Analytics, you can install the Google Analytics opt-out browser add-on available here. The add-on will prevent your browser from sending information to Google Analytics.

Targeting/advertising cookies

We use a number of third parties including Google, Facebook, Emarsys and Sub2 Technologies, to help us carry out our advertising and marketing activities. We allow these third parties to set cookies on your device when you visit our website in order to collect information about your browsing habits, including the web pages you’ve viewed, products you’ve put in your shopping basket and the links you’ve clicked through. This information is used to make our website more relevant to your interests. It is also used to make adverts you see online more relevant to you, as well as to limit the number of times you see an advert. In addition, if you are a customer who has signed up to receive marketing emails from us, you might receive emails containing content that is tailored to your interests, based on your browsing habits.

Targeted/advertising cookies also enable us to measure and analyse the overall effectiveness of our advertising and marketing campaigns so that we can improve them in the future.

When you first access our website, we ask for your consent to set targeting/advertising cookies on your device.

To find out more about how the third parties referred to above use cookies and how to opt-out of them, please review their policies. You can also follow the links below:

  • Google: See here. To opt-out of Google's advertising cookies, see here.
  • Facebook: See here.

Email interaction technology

Our emails may contain web beacons to tell us whether they are opened and verify any clicks through to links within an email. We (or our marketing service provider on our behalf) use this information to help us understand how an email campaign performed, what types of emails and content our customers find interesting, and what actions our customers took, so we can improve our email campaigns in the future and make our emails more relevant to you.

If you do not wish the web beacon to be downloaded onto your device, please set your email client to display our HTML emails as text only. Please consult the ‘Help’ section of your email client for more information.

4. How you can manage your cookie preferences

When you first access our website, you will see a “pop-up” cookies notice. By continuing to browse our website without changing your cookie preferences, we will take your action to mean that you consent to us setting cookies on your device in accordance with the terms of this Cookie Policy.

The analytical/performance and targeting/advertising cookies on our website are not strictly necessary for our website to work but improve its overall performance and are intended to provide you with a better browsing experience. If you do not consent to these cookies or wish to withdraw your consent at any time, please disable them by following the instructions below. Please be aware that if you do this, we cannot ensure that all pages on our website will be displayed as intended or that all the features and functions of our website will be fully available.

Many web browsers accept cookies by default. You can usually change the settings to refuse new cookies, block or delete some or all existing cookies or alert you when new cookies are set on your device. As the precise means by which you may do this will vary from browser to browser, please visit your browser's help or settings function for more information. Alternatively, you can visit www.aboutcookies.org for further information on how to change cookie settings across various browsers (e.g. Mozilla Firefox, Google Chrome, Internet Explorer and Safari).

Please note that if you use different devices to access and use our website, you will need to ensure that each browser on each device is adjusted to suit your cookie preferences.

For further information about how to opt-out of the third party cookies used on our website, please review the policies of the relevant third parties referred to in this Cookie Policy. You can also follow the links in the “analytical/performance cookies" and “targeting/advertising cookies" sections above. Alternatively, in relation to third party targeting/advertising cookies, you can visit the Network Advertising Initiative’s opt-out page here, which provides an online tool for you to remove third party cookies placed by the Network Advertising Initiative’s members from your devices.

5. How you can contact us

If you have any questions regarding this Cookie Policy or our use of cookies, please contact us by:

  • emailing: post@rohan.co.uk;
  • writing to: Rohan Designs Limited, 30 Maryland Road, Tongwell, Milton Keynes MK15 8HN, UK; or
  • calling: 0800 840 1411 or +441908 517901 if calling from outside the UK.

6. Changes to this Cookie Policy

This Cookie Policy was last updated on 24/05/18.

The analytical/performance and targeting/advertising cookies on our website are not strictly necessary for our website to work but improve its overall performance and are intended to provide you with a better browsing experience. If you do not consent to these cookies or wish to withdraw your consent at any time, please disable them by following the instructions below. Please be aware that if you do this, we cannot ensure that all pages on our website will be displayed as intended or that all the features and functions of our website will be fully available.

This Cookie Policy may be updated from time to time. We will post the updated terms on our website and, if necessary, signpost any changes from our web pages. We recommend that you check this page from time to time to ensure that you are aware of and understand any changes.

We use cookies. If you’re interested, learn more. If not, keep on browsing!