An update from Rohan
A message from our Managing Director, Ian Palmer.

Coronavirus updates from Rohan

Welcome back

­­­There is nothing more important at this time than the safety of our teams and customers. Throughout the Coronavirus pandemic we have identified ways of working safely together, to maintain our high level of service. As we move into the next phase of allowing our shops to open, we will continue to do so with the same care and rigor.

For the absolute safety of you, our customer, and our employees, we have made some changes to our operating procedures and ask that you bear with us as we learn to manage these together. As you may well know, our shops come in many different shapes and sizes, so application of these rules will differ slightly by location. To help with this, on arrival you will be met by a team member who will explain how their shop will be managing these particular rules.

We appreciate that part of the process of buying clothing and accessories is to get a hands-on feel for them and whilst we will not stop that, we are asking that for everyone’s peace of mind, you are diligent with the hand sanitiser while you shop.

What to expect...

Social Distancing  

You’ll find we have placed floor markings throughout the store. Please follow the signage and keep two metres from others.

Hand Sanitiser

Hand sanitiser is readily available at the entrance to the store, at the till point and where possible, additional locations. Please ensure you apply sanitiser when entering and leaving the store.

Fitting rooms

Fitting rooms will be closed for the time being and we would advise against trying items on. Where a garment has been tried on (on the shop floor) and not purchased, the item will be removed and stored for three days until being put back out on display in the store. Thank you in advance for your cooperation until we’re ready to reopen our fitting rooms.

Numbers of people in the shop

We are carefully managing the number of people in the shop at any one time. You may be politely asked to wait outside at the appropriate floor marker if we have reached our safe capacity of people in the shop.

In store cleanliness

All stores will be thoroughly cleaned each day in order to minimise risk and maintain our high standard of cleanliness.

We look forward to welcoming you safely back to our stores.

Ian Palmer

Rohan Managing Director or you can reach me on Twitter @IanRohanMD