Delivery Information

As you'd expect, our warehouse is operating in strict accordance with the latest government advice on safe working practices . In view of this, we have introduced a fixed limit on the number of orders that can be processed in a single day - if orders exceed this one-day capacity, there will be a short delay in processing and delivering your packages. Should circumstances change, causing a longer delay to your delivery, we will, of course, contact you individually.

Thank you for your understanding and support of this policy.

Postage Charge

£3.95

Delivery

Delivery will be by DPD who have introduced new options for ‘no contact’ deliveries should these be required.

As you’d expect, our warehouse is operating in strict accordance with the latest government advice on safe working practices . In view of this, we have introduced a fixed limit on the number of orders that can be processed in a single day - if orders exceed this one-day capacity, there will be a short delay in processing and delivering your packages. Should circumstances change, causing a longer delay to your delivery, we will, of course, contact you individually.

Thank you for your understanding and support of this policy.

Please note that some remote postcode areas of Scotland and Cornwall require an extra day for delivery, as the parcels get handed over from the courier to Royal Mail or a third party for final delivery.

Postage Charge

£5.95

Delivery

Next working day delivery, if ordered by 3:00 PM Monday – Friday.

Your order will be despatched by courier and will be with you the following working day. The courier will need to obtain a signature on delivery. Working days are Monday to Friday excluding bank holidays. 
Please note that some remote postcode areas of Scotland and Cornwall require an extra day for delivery.

The UK areas DPD state as offshore, taking an additional 2 working days, are Channel Islands, Isle of Man, Northern Ireland, Scilly Islands and the Scottish Highlands and Islands.

Postage Charge

Free

Delivery

You can pick up your order from one of our Rohan shops and delivery will be free.*

The Deliver to Store option is available to you at the checkout stage of our website.

When you have placed your order, and are at the checkout screen:
Simply select '£0.00 Deliver to Store', and a drop-down box will appear below. Select the shop you would like to collect your order from and then complete your order.

One of the Rohan shop team will call you when your order has arrived in store and is ready for collection. Please print off your order confirmation and bring it with you when you collect your order from store. If you are unable to bring your order confirmation please take some form of personal identification.

Our Deliver to Store facility is available to all Rohan customers.

If you are unsure where your closest Rohan shop is, take a look at our shop finder facility.

*Unfortunately we are unable to offer our Deliver to Store facility at the following shops:
Shipley - Trek and Trail Saltaire

Postage Charge

£10.00

Delivery

£10 standard delivery.

Delivery

We are currently unable to ship to EU countries and therefore cannot offer the service you would normally expect from Rohan due to new regulations around taxes and duties.

We want to make sure that when you order Rohan products from us you know what you will be expected to pay for the product, the new duty and handling charges.

Currently this is not clear and we are finding out more information on this.

Once we have more clarity over this we will send you an email to confirm we are shipping to EU countries again and have confidence that you will experience the high levels of customer service we strive to offer our customers.

Postage Charge

£20.00

Delivery

Postage Charges
£20 standard delivery.
Overseas orders are entrusted to a variety of carriers and it is essential that we have a telephone contact number so that the local courier can arrange a suitable delivery time.

Import duties and charges are payable to the customs authorities in the destination country.

Postage Charge

£15.00

Delivery

£15 standard delivery.

All products featured on this website are delivered directly from our warehouse in the United Kingdom and, therefore, imported into the USA. Shipments from the UK to the US are subject to Federal import regulations which can incur duties and taxes levied as the parcels enter the country. Please also note international shipments may be subject to cross-border inspections by customs authorities.

The courier will need to obtain a signature on delivery. Please note orders for several items might be delivered in more than one parcel (this does not affect the shipping charge). The shipping charge is non-refundable.

Please note: We are currently unable to deliver to PO box, APO and DPO addresses. We are sorry for any inconvenience caused.

Postage Charge

£25.00

Delivery

Postage Charges
£25 standard delivery.

We offer a world-wide delivery service – and we know our customers well enough to know that this can mean literally anywhere! The exact delivery time will vary from country to country. Overseas orders are entrusted to a variety of carriers and it is essential that we have a telephone contact number so that the local courier can arrange a suitable delivery time. The courier will require a signature upon delivery to acknowledge receipt of the package. To help combat credit card fraud, we would normally require the delivery address to be in the same country as the cardholder’s billing address. This rule, however, is not ‘set in stone’: we will do our best to accommodate any reasonable delivery request.

Import duties and charges are payable to the customs authorities in the destination country.

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