Customer Service
We are a friendly team who are highly knowledgeable about our products and passionate about helping our customers get the most out of every journey.
You can always expect a warm welcome from us whether in-store, over the phone, or over email.
During normal working hours, a member of our customer service team will be happy to help you. Outside of normal working hours (9am to 5pm Monday to Friday), your call will be directed to an ‘out of hours’ family-run call centre who we have worked with for over 5 years.
For UK customers our freephone number is 0800 840 1411.
If you live overseas use +44 (0)1908 517901.
Placing an order
Over the phone:
For UK customers our freephone order number is 0800 840 1412.
If you live overseas use +44 (0)1908 517927.
You can reach us seven days a week from 7am to 9pm. At weekends before 9am and after 5pm, we have an external company that will process your order. If for any reason they cannot help with your enquiry, a message will be passed to our customer service team, and we will call you back as soon as possible.
Help and Advice
At Rohan, we take customer service very seriously. Our friendly team is happy to help, so if there’s anything you’re not quite sure about, give us a call. We will do our very best to delight you with our service. If we haven’t, please let us know. It’s the only way we’ll get better.
Here are some of the things we might be able to help with:
Choosing the best product for your activity
Rohan clothes are technical products that are designed with a lot of detail. If you need any extra information or guidance, just give us a call. Our customer services team are experts in our range and we're always happy to help.
We want to make sure you select the best Rohan product for every journey.
Chosing the right fit or size
We try to give as much general sizing information as we can but sometimes some extra detailed advice can make all the difference. Our customer service team are very knowledgeable about our products and can help you select the perfect size and fit. Don’t hesitate to give us a call if you would like more detail on our sizing.
Navigating the website
If you're having any issues with our website, don't despair, just give us a call. We're here to help and can guide you through the website over the phone or if you prefer, we can take your order over the phone.
Finding your closest shop
We have shops in over 50 locations across the country.
Our shop staff pride themselves on their product knowledge and will be more than happy to talk you through our range and help you find the best product for your needs.
If you’re not sure where your nearest Rohan is, give us a call and we can help you find your closest shop.
How do I change or cancel my order?
If you have already placed an order but wish to cancel it, please email us at post@rohan.co.uk.
We’ll try our best to make any changes, but sadly we can’t make any guarantees as the order may have already been processed. In such cases, you may have to wait until you receive the order and then follow the returns procedure using the free returns label provided.
Where is my order?
If you’d like to check the status of your order, you can view this information online by logging into your account. Select your order history to see if the order is being processed or has been despatched.
Once the order is despatched you will receive an email with a link to track your parcel. Please contact our customer service team if you would like us to look into your order status further. During sale and busy periods, the delivery may take longer than normal.
Have you received my return?
Please allow up to 14 days for a refund/exchange to be processed. If you ordered online, you’ll receive an email confirming your return as soon as it has been processed. If a refund has been requested this will be made against your original payment method. Please bear in mind that it can take 3-5 working days for the refund to show in your account, depending on your card provider.
We look forward to supporting you and ensuring you have an enjoyable experience with us!
Contact Us
Our teams are here to help, if you have any questions, feedback, or want to place an order, here’s how to get in touch.
Telephone
Do you want to place an order?
We can take your telephone orders 7 days per week, from 7am to 9pm, via our order line. If you’re calling from within the UK, our freephone order line number is 0800 840 1412. For our overseas customers, please dial +441908 517927.
Do you need help with your order?
Our Customer Service team are on-hand to help with your order queries Monday to Friday, between 9am and 5pm, for our UK based customers call us free of charge on 0800 840 1411 (or 24-Hour Answerphone).
If you are calling from overseas, please dial +441908 517901.
You can drop our Customer Service team an email with your queries using: post@rohan.co.uk
Media Enquiries
For media enquiries please contact media@rohan.co.uk
Shops
To contact one of our shops use our Shop Finder.
Head Office Address
Rohan Designs Ltd,
Brunleys,
Kiln Farm,
Milton Keynes,
MK11 3HR
Company Information
Registered Office: Buckingham House, West Street, Newbury, Berkshire, RG14 1BD, United Kingdom
Registered in England & Wales
Registered Number: 01567549
VAT Number: 679 0643 01