Customer Services – here to support you.

You can always expect a warm welcome from us whether in store, over the ‘phone or on email.

We have a friendly team who really want to help you; knowledgeable about our products and the Rohan business. In normal working hours you will speak to someone who is employed by us and will do their very best to find a solution for you whether it is information relating to a specific product or more details about an order you have placed with us. Outside of normal working hours (9am to 5pm Monday to Friday) your call will be directed to our ‘out of hours’ family run call centre who we have worked with for over 5 years.

Placing an order

Over the telephone:
We have a 24 hour, 7 days per week order line. This freephone number is 0800 840 1412, if you live in the UK or if you live overseas use +44 (0)1908 517927. At weekends, before 9am and after 5pm we have a support line where your call will be handled by an external company that will be able to place an order and help where possible.   If for any reason they are not able to help with your enquiry, a message will be passed to the customer service team to call you back as soon as possible.

If you would like to send us your order by post:

If you prefer to place your order by post, you can download and print the order form below. Alternatively, give our Customer Services Team a call and they will post an order form to you.

Rohan Order Form – download now

Help and Advice

If you need help and advice from us on Rohan products:

Please call our Customer Service team on the freephone number 0800 840 1411 between 9am and 5pm, Monday to Friday (or 24-Hour Answerphone). If you are calling from overseas please dial +44 (0)1908 517901.

At Rohan, we take Customer Service very seriously.  Our team are only too happy to help.  So, if you’re not quite sure, give us a call.  We will do our very best to delight you with our service.  If we haven’t, please let us know.  It’s the only way we’ll get better.

Here's some of the things we might be able to help with.

Choosing the best product for your activity

We try to include as much detail about our products as we can on our product pages. They are technical products and contain a lot of detail. If you need extra information or advice, just give us a call on 0800 840 1411. Our Customer Services Team know our range inside out and we're always happy to help.

We want to make sure you select the best Rohan product for your chosen activity.

Choosing the right size or fit

We give as much general sizing information as we can on our website but sometimes some extra detailed advice can make all the difference.  Our customer service team are very knowledgeable about the product range and can help you select the right size and fit. Just give us a call on 0800 840 1411 if you would like to talk to us in more detail.

Navigating the website

If you've got stuck somewhere on our website, or it's not working quite how it should or if you need you would like a password reset, don't despair, give us a call on 0800 840 1411. We're here to help. We can guide you through the website on the phone or if you prefer take your order over the phone.

Finding your closest store

We have over 50 stores across the country and will hopefully have a store close to you.

Our store staff pride themselves on their product knowledge and will be on hand to understand and listen to your needs.

Give us a call on 0800 840 1411 and we can help you find your closest store.

How do I change or cancel my order?

If you have placed an order but then wish to cancel it, please email us on post@rohan.co.uk.  We’ll try our best to make any changes, but sadly we can’t make any guarantees as the order may already have been processed.  In such cases, you may have to wait until you receive the order and then follow the returns procedure using the free returns label provided.    

Where is my Order?

For the latest status of your order, you can view this information on line by logging onto your account.   Select order history as this will show if the order is being processed or has been despatched.   Once the order is despatched you will receive an email with a link to track your parcel.  Please contact our customer service team on 0800 840 1411 if you would like us to look into your order status further.     During Sale and busy periods delivery will take longer than normal.  

Have you received my return?

Please allow up to 14 days for a refund/exchange to be processed.  You’ll receive an email confirming your return as soon as it has been processed.  If a refund has been requested this will be made against your original payment method.  Please bear in mind it can take 3-5 working days for the refund to show in your account, depending upon the card provider.

We look forward to supporting you and ensuring you have an enjoyable experience with us!

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