Prefer to speak to someone?

If you just want to place an order:
We now have a 24 hour Order Line number. The freephone order line number is 0800 840 1412 or +44 (01908 517927) You can now place your order over the phone 24 hours a day, 7 days a week.


If you prefer to place your order by post, you can download and print the order form below. Alternatively, give our Customer Services Team a call and they will post you an order form.

Rohan Order Form – download now

If you need help and advice:

You can ring our Customer Service team on freephone 0800 840 1411 between 9am and 5pm, Monday to Friday (or 24-Hour Answerphone). If you are calling from overseas please dial +441908 517901

Here at Rohan, we take Customer Service very seriously. That's why we've got a fully-staffed Customer Service Department - and we're here to help. So, if you're not quite sure, give us a call. We absolutely do our best to delight you with our service. If we haven't, please let us know. It's the only way we'll get better

Here's some of the things we might be able to help with.

Choosing the best item for your needs

We try and include as much detail about our products as we can on our website. But, if you need a bit of extra information or advice, just give us a call. Our Customer Services Team know our range inside out. And we're always happy to help.

Choosing the right size

We give as much general sizing information as we can on our website but sometimes a little bit of detailed advice can make all the difference. Our Customer Services Team will have the current collection to hand - and they've personally tried on or used most things. So, if you want a bit of specific advice about how individual things 'fit', give us a call.

Navigating the website

If you've got stuck somewhere on our website, or it's not working quite how it should, don't despair, give us a call. Maybe your password doesn't work. Maybe you can't find what you're looking for. We're here to help. We can guide you through the website on the phone - or, if you prefer, take your order direct.

Finding your closest store

If you'd prefer to have a good look at our range - and try it on before you buy, give us a call. We can help you find your closest store.

How do I change or cancel my order?

If you have placed an order but then wish to cancel it, please contact us with your order number as soon as you can, as orders move rapidly through our warehouse.  We’ll try our best to make any changes, but sadly we can’t make any guarantees, as the order may already have been processed.  In such cases, you may have to wait until you receive the order and then follow the returns procedure using the free returns label provided.    

We look forward to being of service!


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