Exchange | Refunds | Cancellations

If for any reason you are not happy with your purchase or need to exchange an item, you can post the item to us or visit any Rohan Shop.

Purely for your reference, you have 100 days from when you made your purchase, to make your return.

You have the right to cancel your order within 14 days of full receipt of the goods providing you contact customer service post@rohan.co.uk stating your desire to so. You will be refunded the cost of the goods plus the original postage charge up to a maximum of our standard delivery charge (i.e. not including any premium you may have paid for priority delivery).

If you are returning part of your order , it is our policy (in line with Distance Selling Regulations) not to repay the delivery charges.

When posting an item to us please include a note with your contact details with instructions to arrange an exchange or refund or complete the returns form.

Please download the free returns label to use on the outer packaging.

We do ask that you request a proof of postage receipt when making your return to your local post office for reference.

Please allow up to 14 days for returns to be processed especially during Sale time, thank you.

Due to current restrictions please do not worry about making your return until it is safe to do so.  You will also be able to return your item/s to a Shop when they re-open please refer to our shop finder for the latest details.

All Returns should be posted to:

Rohan Designs Ltd

30 Maryland Road

Tongwell

Milton Keynes

MK15 8HN

For International returns, a customs invoice is required, please include your original despatch note within your return parcel. Please mark your parcel as returned goods. Rohan are not responsible for the costs of returning the item.

Any concerns or queries please do not hesitate to contact our customer service team on 0800 840 1411 (Monday - Friday, 9am-5pm) or post@rohan.co.uk.

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