If for any reason you are not happy with your purchase whether purchased online or in store or need to exchange an item, you can post the item to us or visit any Rohan Shop.
When posting an item to us please complete the returns form included with your order, if you do not have one then please include a note with your contact details with instructions to arrange an exchange or refund.
Click here to request your free Royal Mail returns label. Please note, you will need your order number and email address. Once you have entered your details, you can either:
1. Download your generated label, print at home and take the parcel to the Post Office.
2. Take your email/ QR code and parcel to a Post Office and Royal Mail will print the label for you.
We do ask that you request a proof of postage receipt when making your return to your local post office for reference. If you require any help please email email@example.com.
Please allow up to 14 days for returns to be processed especially during Sale time, thank you.
You have the right to cancel your order within 14 days of full receipt of the goods providing you contact customer service firstname.lastname@example.org stating your desire to so. You will be refunded the cost of the goods plus the original postage charge up to a maximum of our standard delivery charge (i.e. not including any premium you may have paid for priority delivery).
If you are returning part of your order , it is our policy (in line with Distance Selling Regulations) not to repay the delivery charges.
All Returns should be posted to:
Rohan Designs Ltd
For International returns, a customs invoice is required, please include your original despatch note within your return parcel. Please mark your parcel as returned goods. Rohan are not responsible for the costs of returning the item.
Any concerns or queries please do not hesitate to contact our customer service team on 0800 840 1411 (Monday - Friday, 9am-5pm) or email@example.com.