Exchange | Refunds | Cancellations

If for any reason you are not happy with your purchase whether purchased online or in store or need to exchange an item, you can post the item to us or visit any Rohan Shop.

You have the right to cancel your order within 14 days of full receipt of the goods providing you contact customer service post@rohan.co.uk stating your desire to so. You will be refunded the cost of the goods plus the original postage charge up to a maximum of our standard delivery charge (i.e. not including any premium you may have paid for priority delivery).

If you are returning part of your order , it is our policy (in line with Distance Selling Regulations) not to repay the delivery charges.

When posting an item to us please include a note with your contact details with instructions to arrange an exchange or refund or complete the returns form.

Please use the free returns label provided with your order. If you require an additional label please email post@rohan.co.uk.

We do ask that you request a proof of postage receipt when making your return to your local post office for reference.

Please allow up to 14 days for returns to be processed especially during Sale time, thank you.

All Returns should be posted to:

Rohan Designs Ltd

Brunleys

Kiln Farm

Milton Keynes

MK11 3HR

For International returns, a customs invoice is required, please include your original despatch note within your return parcel. Please mark your parcel as returned goods. Rohan are not responsible for the costs of returning the item.

Any concerns or queries please do not hesitate to contact our customer service team on 0800 840 1411 (Monday - Friday, 9am-5pm) or post@rohan.co.uk.

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