Care & Repair

Are you in for the long haul? Rohan wants to help its customers keep their products performing as long as possible through proper care and repair. If you no longer have any use for your outdoor garment (no matter the brand), take a look at our recycling programme.

Care

We use high-quality performance fabrics and materials to make your Rohan product. Caring for your garment will inevitably extend the life of your purchase, which is more sustainable than replacing it. Research shows that extending the life of a garment by up to 9 months can lower its environmental impact by up to 20-30%. Every garment is individual, with its own designed purpose and specific compositions, so you should always refer to the care instructions. You can see general care instructions below but if you need any help with a product-specific care query, please contact our Customer Service Team on (Customer Service number is: 0800 840 1411) or email post@rohan.co.uk.

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Care

We use high-quality performance fabrics and materials to make your Rohan product. Caring for your garment will inevitably extend the life of your purchase, which is more sustainable than replacing it. Research shows that extending the life of a garment by up to 9 months can lower its environmental impact by up to 20-30%. Every garment is individual, with its own designed purpose and specific compositions, so you should always refer to the care instructions.

You can see general care instructions below but if you need any help with a product-specific care query, please contact our Customer Service Team on (Customer Service number is: 0800 840 1411) or email post@rohan.co.uk.

FAQs

Repair

Simple repairs such as patching a hole, sewing on a button and replacing a zip pull can be done at home, or by a local tailor. Should you need some materials or component parts in order to carry out your repair simply contact our Customer Service Team. In order to keep your garment on the road, we will try our best to provide you with a replacement trim or patch of fabric, supplied free of charge. If the exact trim or fabric cannot be provided we will provide you with the closest available option. If you feel your Rohan product would be safer in professional hands, pop into any Rohan Store with your garment, or contact our Customer Service Team. From re-stitching a seam to patching your waterproof jacket, they are happy to make arrangements for you. Products, which have been subject to fair wear and tear, will incur a reasonable charge for any repair made. This will be confirmed with you prior to any works being carried out.

What is "fair wear and tear"?

Our products are constructed from quality materials and designed with functionality at their core. Unfortunately, all garments (and their components) will deteriorate, fade and show signs of ageing. Wear and tear is inevitable, but the life of a product is dependent upon the individual, their adventures and how the garment has been cared for. All garments will be assessed individually to determine whether a garment has been subject to ‘fair wear and tear’.

Gift Your Gear

Recycle

Give your old outdoor clothing a new lease of life by donating to Rohan’s nationwide initiative Gift Your Gear. At Rohan we believe old outdoor clothes shouldn’t be thrown away, but have a new lease of life on the hills in the UK. Since 2012, Gift Your Gear has helped donate over 195,000 outdoor garments, across 650+ inspiring projects, helping 5000+ individuals get outdoors. Gift Your Gear is an easy way to donate and encourage reuse of your pre-loved outdoor clothing. The useable outdoor kit you donate makes a real difference to community organisations, youth groups and charities, enabling others to benefit from life changing experiences. We run our Gift Your Gear campaign twice a year, so keep an eye out in store or sign up to our email updates.

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